I also have a few Questions and Comments for Arnel Gomez (National Consumer Affairs Nissan North America, Inc.) about something he posted (AT VERY BOTTOM OF THE PAGE) so I hope he reads my posting and can help me with the Problem I am having with Nissan and their Customer Service!!
My Mom owns a 2002 Nissan Altima and she has been VERY HAPPY WITH IT, and so Have I and its Performance up until a few weeks ago when The Service Department at Nissan in Concord North Carolina and also Customer Service of Nissan was of NO HELP TO ME AT ALL concerning a problem that they Acknowledged and sent my Mom a Recall for. The problem was concerning the Computer and it had to be upgraded or something to that effect but my Mom being a 63 year old woman tends to forgets things sometimes, as we all do, so when she received the recall notice she put it in a folder and was going to tell me about it so I could get it fixed for her but she forgot. One day I found it while looking for something and I had noticed that her CHECK ENGINE LIGHT Had just came on and started staying on and when riding down the road sometimes the car would cut off on me, WHICH WOULD BE VERY DANGEROUS FOR MY MOM, OR ANYONE DRIVING A CAR. When I read the Recall it said, "CAR COULD CUT OFF WHILE DRIVING." So THIS HAD TO BE IT, I also had the codes checked and the man said it was computer related so the RECALL WAS CAUSING THE CHECK ENGINE LIGHT TO BE ON. Well, I set up an appointment for the Recall to be fixed at the Concord Nissan in North Carolina and when I went in and he ask if the check engine light was on I told him Yes. The Service Manager told me that The Check Engine Light would have to be taken care of and turned off first before the Recall could be fixed or installed, Ok I said, isnt that part of the Recall since its the RECALL CAUSING IT?!? He told me NO that it wasnt covered under the Recall, BUT THEY COULD FIX IT OF COURSE and when I ask how much for that he said USUALLY AROUND $350 TO TURN THE LIGHT OFF. YES, I WAS UPSET but I was still being nice but just DIRECT, I told/ask him, WHY SHOULD I HAVE TO PAY TO HAVE THE CHECK ENGINE LIGHT PROBLEM FIXED WHEN ITS THE RECALL PROBLEM THATS CAUSING THE LIGHT TO BE ON IN THE FIRST PLACE?!? He told me that the RECALL WAS JUST FOR THE COMPUTER to be upgraded, I believe, a newer software or something. But I told him, THE CARS COMPUTER IS CAUSING THE CHECK ENGINE LIGHT TO STAY ON ALL THE TIME AND THE CAR WAS CUTTING OFF WHILE DRIVING DOWN THE ROAD, so if I was going to be charged for them TO FIX the Check engine light Problem, then I was basically paying them to FIX THE RECALL WHEN ITS NOT SUPPOSE TO COST ANYTHING!! The manager just kept talking in Circles. He said, "YOU SHOULD HAVE BROUGHT THE CAR IN BEFORE THE CHECK ENGINE LIGHT CAME ON!!" ARE YOU KIDDING ME?!? Again, remember I said my Mom got the recall, put it up and forgot she had it. I CHECKED THE RECALL NOTICE AND NOWHERE ON IT DOES IT SAY, YOU NEED TO GET THIS PROBLEM FIXED BEFORE THE CHECK ENGINE LIGHT COMES ON!! I have made sure this car has been Maintance EVERY 5000 Miles because my mom hardly drives the car so the car is well taken care of. I ask him, "WHAT HAPPENS IF SOMEONE GOT THE RECALL AFTER THE PROBLEM STARTED SHOWING ITSELF AND THE LIGHT WAS ALREADY ON?" No Answer, I told him I was going to call Nissan's Customer Service and he said they would tell me the same thing, and HE WAS RIGHT, THEY/SHE PRETTY MUCH DID!! I told her that the RECALLED PROBLEM WAS CAUSING THE LIGHT TO COME ON, based on the Codes it was showing and it cutting off it was computer related, I ask her if the SERVICE ENGINE LIGHT was on could they still fix the Recall Problem when it was the recall problem causing the light to come on and stay on? She checked and said no, I WOULD HAVE TO PAY TO HAVE THAT TURNED OFF FIRST AND FIXED BEFORE THEY COULD FIX THE RECALL PROBLEM and again I TOLD HER, THE RECALL PROBLEM IS WHAT IS CAUSING THE SERVICE ENGINE LIGHT TO COME ON AND STAY ON!! This woman from Customer service was VERY UNHELPFUL AND NOT VERY KNOWLEDGEABLY AT ALL ABOUT SOME SIMPLE THINGS THAT SHE SHOULD EASILY BE ABLE TO LOOK UP!!! For instances, She ask me WHAT SERVICE DEPARTMENT WAS I GOING TO TAKE THE CAR TO and I told her it depended because after the help, OR SHOULD I SAY LACK OF HELP I just got at the Concord Nissan I was going to take it ANYWHERE BUT THERE! I told her I would take it to the Charlotte North Carolina Dealership/Service department and she came back and said, "WE DONT HAVE A DEALERSHIP IN CHARLOTTE NORTH CAROLINA!!" Really?!? No sir, we dont! Thats funny because thats where I went with my mom to BUY HER NISSAN AT and I just went by it the other day ALONG WITH SEEING T.V. ADVERTISEMENTS FOR IT EVERYDAY!! Needless to say I WAS TIRED OF DEALING WITH IDIOTS so I just said THANK YOU AND HUNG UP, which has lead me to this WEBSITE! Hopefully I can get some answers and SOME HELP from Arnel Gomez because in his posting that I have pasted below because he said, "You may take your vehicle to any Nissan dealer to have your recall/campaign performed and closed at no cost to you" and NOWHERE IN HIS POSTING DID HE SAY, "UNLESS YOUR SERVICE ENGINE LIGHT IS ON, AND IF IT IS, THEN YOU WILL HAVE TO PAY TO FIRST HAVE THAT FIXED BEFORE WE CAN FIX THE RECALL, EVEN IF THE RECALLED PROBLEM IS CAUSING THE SERVICE ENGINE LIGHT TO STAY ON!" I just wanted to make sure that EVERYONE KNEW THAT IF YOU GET A RECALL NOTICE, YOU BETTER TAKE IT IN AND GET IT FIXED FIRST BEFORE THE SERVICE ENGINE LIGHT COMES ON BECAUSE ONCE IT DOES, ALL BETS ARE OFF AND YOU ARE ON YOUR ON TO GET IT FIXED EVEN IF ITS THE RECALL CAUSING THE PROBLEM. AND NEVER MIND IF A 63 YEAR OLD WOMAN IS DRIVING IT AND THE RECALLED PROBLEM CAUSES THE ENGINE TO CUT OFF WHILE DRIVING DOWN THE ROAD, THATS YOUR PROBLEM!!
Well, thats THE REASON I AM HERE and if I cant get any help from Arnel Gomez or Nissan then I guess I am going to go to my News Station where they help people take care of problems like this and I AM SURE THEY WILL BE VERY INTERESTED IN HELPING A 63 YEAR OLD WIDOW! I would HOPE, as I did when I called Nissan's customer service, THAT THEY WOULD HAVE DONE THE RIGHT THING but so far they havent and I SHOULDNT HAVE TO GO TO ALL OF THIS EFFORT TO GET THEM TO DO THE RIGHT THING!! As I just mentioned, my Mom is a Widowed Older Woman and she doesnt have $350 dollars just laying around, many of us dont, but she shouldnt need it in the first place because this is a problem NISSAN HAS ACKNOWLEDGED IS THEIR MISTAKE, IF IT WASNT THEY WOULDNT BE PAYING MILLIONS OF DOLLARS TO GET IT FIXED!!! THIS RECALL IS WHAT IS CAUSING THE SERVICE ENGINE ENGINE LIGHT TO STAY ON, SO WHY IS THAT MY MOM'S PROBLEM?!? NISSAN, MY MOM'S ONLY CAR IS A 2002 NISSAN ALTIMA AND SHE DOESNT HAVE TO DRIVE A LOT BECAUSE I HELP TAKE CARE OF MY MOM BUT SOMETIMES SHE HAS TO DRIVE WHEN I AM NOT ABLE TO TAKE HER WHERE SHE NEEDS/HAS TO GO, IF MY MOM IS SERIOUSLY HURT OR KILLED BECAUSE OF THIS PROBLEM, YOU WILL HAVE A LAWSUIT AND IT WILL COST YOU MORE THEN $350 DOLLARS!! I am NOT trying to be mean to anyone, but ITS JUST WRONG THE WAY YOU ARE DOING AND I AM SURE I'M NOT THE FIRST PERSON TO HAVE THIS PROBLEM WITH TRYING TO GET A RECALL FIXED!!
If anyone knows who I need to call or who can help me with this problem, please direct me that way, I'd REALLY APPRECIATE IT! I also just wanted to make sure EVERYONE WAS AWARE THAT IF YOU GET A RECALL, YOU BETTER GET IT TAKEN CARE OF BEFORE THE RECALLED PROBLEM STARTS CAUSING THE SERVICE ENGINE LIGHT TO COME ON AND STAY ON BECAUSE THEN ITS YOUR PROBLEM AND YOU WILL HAVE TO PAY TO GET IT FIXED!!
Thanks for reading my post and for any and all help. Hopefully I will hear from and get help from Nissan to do the RIGHT THING!! Have a great week everyone!
Originally Posted by daniel2002p
So i got this email this morning and I searched the froum for some infor and could not find any... what is the latest recall about, I just got my car 4 days ago and now its already recalled???
its a 2005 2.5S
Thank you for your recent e-mail to Nissan North America, Inc. We apologize for the delay in response. In review of our system there was a recall/campaign located on your vehicle. Each recall/campaign is assigned by the Vehicle Identification Number (VIN#), and at this time your vehicle has one open recall/campaign: OPEN P5216 ALTIMA/MAX FRAME NTB05-114 OPEN R0712 ALT/SEN ECM REPROG NTB07-081 You may take your vehicle to any Nissan dealer to have your recall/campaign performed and closed at no cost to you. File number # 5977268 has been created to document this concern. We want to keep you happy, please feel free to email me back or call 1-800-647-7261 (Nissan Consumer Affairs) with any additional questions or comments. Sincerely,
National Consumer Affairs
Nissan North America, Inc.
If I just missed a post please link