Originally Posted by Throckmorton
Since your car is a 2011, it is still covered under the Nissan seat belt warranty, which is 120 months/unlimited mileage.
You want us to believe that you took your Altima to a dealer and they told you "They can only make it worse. Don't fix it if it's not broken."
Something does not add up here. I am having a hard time believing the story as you are telling it.
Really, why would the Nissan dealer not fix the seat belt under warranty? What do they have to gain by not repairing your car?
Actually I took it in a few times prior for something else. One time because my driver side door handle squeaked when pulled. Told me it was "normal wear and tear because this is the driver side and the driver side is used more often so your handle is more worn out than the other doors of course."
Few months later, I took it in again again with two complaints and my brake pedal squeaking and my door binding. They took the door apart and found out it was a cable binding. For the brake pedal they told me "normal wear and tear because it's constantly being used."
Few days later my dash started to crackle. Sounded like a speaker crackling. They confirmed it, but they said "We don't want to take the dash apart because it's time extensive and we might make it worse. We could fix this noise, but you might end up with another noise. Factory is best. I've been in the car business for 30 years, and I've seen it happen. The brake pedal is normal wear and tear and if I wanted to order you a new brake assembly and it doesn't fix the noise...Nissan will say it is a misdiagnosis and will charge the dealership and we'll charge you."
The same night I found brake fluid out of my brake reservoir cap. Brought it in...they performed the recall for the Master Cylinder...brake pedal stopped squeaking.
After this, I got a call from the same dealership for a survey. They asked me "How was your experience at ***** Nissan. Were they able to resolve your issue?"
I replied "The SA didn't want to fix it because they said they might make it worse."
Nissan Survey Person: "Would you like to be transferred to the manager?"
Me: "Right now?"
Nissan Survey Person: "One moment please..."
Manager: "Hi this is *********** from ***** Nissan, what did the SA tell you?"
Me "They told me that they didn't want to fix my crackling issue because they said they could make it worse or end up with another noise"
Manager: "Yes. That could happen, and usually does. Factory is best when it comes to things like that. Once you touch it, it won't ever be the same."
Me: "Okay. Thanks. Have a good day."
Manager: "Thank you for calling ***** Nissan, have a good evening."
I found a fix for the crackling which was just a loose cable inside the glove box which I shared on the forum.
So I really hate taking my car in to the dealership besides getting my free oil changes.
Another story is this within 6 months of ownership...
My car died in my garage, I called them, told me to jump start it.
They didn't give me a tow truck because they said to just jump start it would be sufficient.
Had to buy jumper cables.....
Jump start worked, tested the battery...battery said "needs a charge".
Charged battery and away I went.
Few months later, car died again. I had no equipment for jump start as I was in a parking lot and not at home.
They gave me a tow truck this time because I told them that if a warranted part failed, towing is including which is stated in the manual.. Towed my car in...found out it was a bad cell in the battery.
New battery from Nissan....
As you can tell, even though there are warnings, they won't do anything until it leads to your car not starting.
I didn't bring it in to the dealership for the seatbelt issue yet...i was hoping to resolve it myself than bringing it in because I'm 99.999999999999999% sure they will just tell me "it's normal wear and tear" and I would had just wasted gas and time over there.
Also, I rubbed WD-40 on it, didn't make a difference. I think it's the assembly itself that makes it stick.