I just got back from the dealer having had an appt to have my heated seats (both) checked out. Again, here is how mine are operating, and I do not think they are supposed to operate this way:
2013 2.5SL - Smyrna - 6/12
HI - Seat cushions get very, very, very warm. Seat backs do not get even 'luke warm'.
LO - Seat cushions do NOT heat, seat backs get very, very, very warm.
Myself, the technician, and the service writer checked the operation on two other 2013SL's there in he service lot waiting for 'get ready'. I noted both of these cars were also made in Smyrna. The seats in both of these other cars worked the same way as mine do.
The service writer and the technician both said it didn't make sense the way the operate, but they are going to contact Nissan about it and will get back to me within a few days.
I know all of my previous cars, including my 2010 Maxima, the seats worked as one would think they should, that being on HI both seat cushion and seat back heat up quite niceley and evenly and on LO both heat to a lesser extent.
For those having the heated seats I would really appreciate if you would check yours out real good and let me know what you find on your car.
Thanks very much!
Hey RGB47,
I tested mine again today. I was wrong in my previous message. The seat heat at Lo was left over from Hi. Not both at the same time. My seats operated just like yours. On Hi, the seat warms up, not lumbar area. On Lo, felt like only lumbar area heated up. My car was made 08/12 from Canton.
My wife and I actually liked that arrangement though. When it is cold, we usually start with the "Hi" and after warm up switch to "Lo". On my Rogue, both seat and back operates the same time. After a little while, we would feel the bottom is too hot and have to turn the whole thing off. On the Altima, the bottom stopped heating at Lo setting and only the back feels warm. It felt so good my wife kept it on for quite a while.
I tested mine again today. I was wrong in my previous message. The seat heat at Lo was left over from Hi. Not both at the same time. My seats operated just like yours. On Hi, the seat warms up, not lumbar area. On Lo, felt like only lumbar area heated up. My car was made 08/12 from Canton.
My wife and I actually liked that arrangement though. When it is cold, we usually start with the "Hi" and after warm up switch to "Lo". On my Rogue, both seat and back operates the same time. After a little while, we would feel the bottom is too hot and have to turn the whole thing off. On the Altima, the bottom stopped heating at Lo setting and only the back feels warm. It felt so good my wife kept it on for quite a while.
Thanks for your reply and info. I am baffled. When in the LO position, the seat back heats up to where it was hot and I had to turn it off. I am wondering why there is even a LO position? I sent an email to Nissan Customer Support today asking how the heated seats and steering wheel are designed to operate. They called me late afternoon, but I missed the call. The fellow did leave a voice mail and his number to call back on Monday, and if I don't call back he will call me. I'll post what he has to say after I talk with him.
Thanks again ...
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RGB47, my 2.5sl with tech package is doing the same as yours with the seats, low setting heats the back, high heats the seating area. Something is not right and will look forward to what you hear from Nissan.
My seats are the same as well. Granted, it felt nice this weekend when my back was acting up, but it does get overly hot after about 20 minutes. I may see if I can keep the seat vs back, but just make them low only, instead of high only.
My seats are the same as well. Granted, it felt nice this weekend when my back was acting up, but it does get overly hot after about 20 minutes. I may see if I can keep the seat vs back, but just make them low only, instead of high only.
What LO? When I place the switch in HI or LO, the same amount of heat goes to either the seat cushion or the seat back, and both are extremely warm, I dare say hot because after about 20 mins I have to turn mine off. Right now, there seems to be only one heat setting, HI, and no low heat setting. Not right in my book.
This afternoon I did call the fellow from Nissan who had left a voice mail for me this past Friday, but I only got his voice mail. Perhaps they were off today for the holiday. If I don't hear back from him by tomorrow afternoon, I will call him again. Pretty curious to see what he is going to have to say about how these heated seats are supposed to operate. I'm not happy with the way they work now.
What LO? When I place the switch in HI or LO, the same amount of heat goes to either the seat cushion or the seat back, and both are extremely warm, I dare say hot because after about 20 mins I have to turn mine off. Right now, there seems to be only one heat setting, HI, and no low heat setting. Not right in my book.
This afternoon I did call the fellow from Nissan who had left a voice mail for me this past Friday, but I only got his voice mail. Perhaps they were off today for the holiday. If I don't hear back from him by tomorrow afternoon, I will call him again. Pretty curious to see what he is going to have to say about how these heated seats are supposed to operate. I'm not happy with the way they work now.
Well, I'm assuming the seat is supposed to have a low amount of heat and a high amount, going to both the seat and back, depending on switch position. Since apparently the switch send the high amount of heat to each individually, I wouldn't mind instead getting it permanently set to the low amount of heat instead, and being able to decide which cushion it goes to.
Well, the Nissan Customer Service Rep called me back this afternoon.
My question to Nissan in my email, and to him when I spoke with him today was, "how are the heated seats in the 2013 Altima designed to operate"?
The customer service rep said he had contacted engineering and was told, and I quote: "The customer needs to deal with this through his dealer."
That was it ... that was what Nissan had to offer. A total waste of my time and the customer service rep who called me.
I feel that the engineering, or whatever appropriate department at Nissan, should have certainly been able to answer that simple question ... "how are the heated seats in the 2013 Altima designed to operate".
I hope they are getting questioned on this by other besides myself. These seats do not operate as they should in my view. I mean, why even put a HI and LO switch in the vehicle if there is not two heat settings???
Not happy with the answer I received today and am going to bug the dealer on this to see if they can find something out.
Well, the Nissan Customer Service Rep called me back this afternoon.
My question to Nissan in my email, and to him when I spoke with him today was, "how are the heated seats in the 2013 Altima designed to operate"?
The customer service rep said he had contacted engineering and was told, and I quote: "The customer needs to deal with this through his dealer."
That was it ... that was what Nissan had to offer. A total waste of my time and the customer service rep who called me.
I feel that the engineering, or whatever appropriate department at Nissan, should have certainly been able to answer that simple question ... "how are the heated seats in the 2013 Altima designed to operate".
I hope they are getting questioned on this by other besides myself. These seats do not operate as they should in my view. I mean, why even put a HI and LO switch in the vehicle if there is not two heat settings???
Not happy with the answer I received today and am going to bug the dealer on this to see if they can find something out.
Right there and then I would have gotten hot without the heated seats and demanded to talk to a department supervisor in order to start getting some streight answers instead of the half ass blow off that they gave you.
Visited the dealer today. Both the sales manager and service manager didn't know about this. They tried on another car in the lot and found it operated the same as ours. They are scratching their heads too. They are going to ask Nissan why it was designed that way.
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Right there and then I would have gotten hot without the heated seats and demanded to talk to a department supervisor in order to start getting some streight answers instead of the half ass blow off that they gave you.
Yeah, I wasn't happy, but I got the call from Nissan when I was driving ... I am going to write a snail mail letter to Nissan now and skip the Customer Service Reps.
Visited the dealer today. Both the sales manager and service manager didn't know about this. They tried on another car in the lot and found it operated the same as ours. They are scratching their heads too. They are going to ask Nissan why it was designed that way.
Yeah, it left the service writer and the technician baffled also. The tech said he was going to put a call into Nissan about it, but I havn't heard anything yet. If you hear anything, let us know. It just doesn't make sense to me, and, I'm in a 'rut', I like the way I am used to with heated seats ... both cushion and seat back heat up in either a hi or low temp setting.
Yeah, it left the service writer and the technician baffled also. The tech said he was going to put a call into Nissan about it, but I havn't heard anything yet. If you hear anything, let us know. It just doesn't make sense to me, and, I'm in a 'rut', I like the way I am used to with heated seats ... both cushion and seat back heat up in either a hi or low temp setting.
It might just be the design. As in my earlier reply, it works for me because the heat from the seat surface is only required in the first minute or two. After that, heat from the seat would make one feel uncomfortable. In my other cars, I always need to turn it off completely after a few minutes because of that.
Took my Altima in to the dealership this morning to have the drivers side mirror replaced due to vibration (Nissan sends out unpainted parts so the mirror has to be painted.) Let the service manager know about the heated seats so they are going to check in to it.
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