Visited dealer today who used a heat gun to measure the surface temperature of my seats. Found that on low the seat back was 110 degrees and the bottom only 86 degrees after being allowed several minutes to heat up. On hi it was reversed, 110 on seat bottom, 86 on the seat back. We had the same results for passenger and driver. My dealer spoke with Nissan in advance of my appointment. Nissan told them they've had no complaints yet. My dealer said he'd request an engineer to come out a be feels there's something wrong...replacing a bad part with a bad part doesn't make sense. I emailed Nissan yesterday before I went to see my dealer today...here's their response:
Case # 9597038
Thank you for taking the time to contact Nissan North America, Inc. and allowing us the opportunity to be of assistance. We apologize for any inconvenience this situation may have caused you.
In regards to your concern, we have taken the liberty to consult with our technical team. The following information were provided to address your concern:
The seat bottom and seat back are both designed to generate heat on low and high settings; the temperature output should change relative to the switch position. If you feel the vehicle is not operating in this manner, we would recommend to have the seat operation checked by a dealer.
If you have any additional questions or comments, please feel free to send us another e-mail or contact us directly at 1-800-647-7261.
Thank you again for allowing us the opportunity to be of assistance.
Nissan North America, Inc.
2013 SL - Cayenne Red, Rear Spoiler, External Ground Lighting, Floor Mats, Trunk Carpet Liner, Trunk Storage Tray w/Safety and 1st Aid Kit, added 128GB Hard Drive.
Sicker: $29,830 - Paid $27,130 + Tax, Tag, Title
2005 Passat, my first and LAST VW
Last edited by back2back; 10-11-2012 at 10:46 PM.
Reason: add case #
Visited dealer today who used a heat gun to measure the surface temperature of my seats. Found that on low the seat back was 110 degrees and the bottom only 86 degrees after being allowed several minutes to heat up. On hi it was reversed, 110 on seat bottom, 86 on the seat back. We had the same results for passenger and driver.
Do you know what is the temperature of the environment when doing the test? Just want to know if 86 degree indicates some mild heating up or just the room temperature at the time.
The seat bottom and seat back are both designed to generate heat on low and high settings; the temperature output should change relative to the switch position.
Nissan North America, Inc.
1. That's a hell of a lot more than I got out of Nissan's call to me the other day!
2. That's EXACTLY how the seats Should operate! All of my previous cars, including Nissans, the heated seats operated that way ... both seat cushion and seat back heated to the same temp on LO setting, and both heated to same temp on HI setting to a higher temp.
The way mine are operating, there is just NO LO temp setting at all ... going to copy this and take to my dealer first of the week.
Well I just got off the phone with the delership. They stated to me that the heated seats issue is NORMAL. I decided to play along and see if this issue comes up in a recall. I already have that case number with the other members post for reference when I go in again with any other issues I find.
So I wanted to add on to this topic. I got my car saturday and thanks to this forum, I tested my heated seats right away. Sure enough, the same issue as above. I called the dealership and they said it's definitely a problem.
I dropped it off tonight, got a loaner and they're going to look at it tomorrow. I'll update you guys when I hear something.
After using my driver electric seat numerous times on the short drive to work (~5 miles one way), it is working like is explained here.
Hi really heats up the bottom, very little or no on the back.
Lo really heats up the back, very little or no on the bottom.
I am like Honva. Start on "Hi" but with remote start, change to "Lo", and eventually shut it off as the car is pretty warm by that time. In previous car, I definitely did not like the Hi or Lo heat left on for any extended period of time. !!! Just Use It To Kill The Chill !!!
I will document it with the dealer. But, I am in no rush to get it fixed. I will wait and watch to see if any good fixes come up for it with a service bulletin.
With first winter months coming up since the new redesign, the dealers will be getting LOTS of inquiries about this.
Maybe Nissan will have a solution by the Spring.
I will definitely get it resolved before the warranty expires.
Just got off the phone with the dealer, they contacted Nissan corporate, and Nissan agreed that the heated seats are not operating properly. My seats are doing the same as the others in this thread. My dealer was instructed not to do anything to my car until Nissan contacts them with further instructions. I don't mind waiting, it is a minor issue to me, but should be fixed.
Will keep you all updated!
Just curious, I've been seeing this thread for a while now, and please forgive me if I missed a post, but do ANY of the 2013's with heated seats work correctly from the factory? From what I've read they are very consistant in all operating incorrectly. Sounds like it was designed incorrectly or those with properly working one are pretty quiet!
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