Berk Technology is horrible!!!!!!!!!

exit · #1 (**permalink**) 12-28-2007, 07:19 PM

I ordered a Berk intake for my car last week and paid for 2 day shipping. On Monday I got a tracking number from UPS and on Wednesday the package started moving at UPS. At this point I'm thinking this is great and I can't wait to pickup my intake on Friday. Then I notice a problem. They shipped the intake with ground shipping from California to NY and the expected delivery date is the 4th of January

So Wednesday night I sent off an email to Berk asking them to check what method they had shipped with, but I have yet to receive a reply. I called their shop about 10 times yesterday (both tel numbers), but it went to voice mail every time. Today I started calling them at 9AM PST and have called at least 50 times today. I called them at least 15 times in a row, so if they didn't hear the phone ringing non stop for 10 minutes they must be def. Left them a message and still no reply

Hopefully making this ridiculous post here will get someone from Berk to contact me, but if not I'll just got talk to VISA

SnOoP02Ali · #2 (**permalink**) 12-28-2007, 07:45 PM

They may be closed until the new year. I know alot of people who work for smaller companies that are off until the 2nd.

IamThFEAR · #3 (**permalink**) 12-28-2007, 08:08 PM

^^^ No kidding. It's the week of Christmas man sometimes stuff gets delayed or what not. If Berk did'nt ship it correctly as you requested I bet they make everything right in the end. Sometimes chit happens, specially round the Holidays.

spike228 · #4 (**permalink**) 12-29-2007, 07:12 PM

Yeah, berk will fix it in the end. They usually don't reply to you if something is going on. I ordered my Nismo Catback from them during the california wild fires and no one would reply to my emails (probably because they only had time to ship the orders and the rest of their time was spent worrying about their homes and the shop). The shipment was received promptly so it worked out well. Also, they screwed up my intake filter size but they exchanged the filter for the correct size very quickly and painlessly.

**nismos14** · #5 (**permalink**) 12-30-2007, 10:22 PM

a little crazy there? You would think after 2-3 calls you'd get the hint. 50 fawking calls.