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Prostreetonline - DO NOT buy from here!
this was perhaps the biggest mistake I have ever made. I purchased tein SS coilovers from prostreetonline on 3/30/08. They informed me it would take a week to get them from Tein and then another week for ground shipping to me. So a two week wait. When I had ordered them prostreetonline told me they had them in stock which clearly turned out to be a lie.
So I was anxiously waiting and waiting for these coilovers to come, constantly checking the UPS status online. It finally came. I was washing my car and the UPS truck came. The driver seemed to be taking an extremely long time inside and finally came out and told me "you wanna take a look at this?". I saw the package and it was RIPPED in half with pieces falling out etc etc. The driver told me I have two options: either refuse delivery OR accept it. Refusal of delivery would mean I have no responsibility in the damages and it would just be sent back to prostreet. Accepting it would be more risky since prostreet could argue that I damaged it. So I did the smart thing and refused it.
I got on the phone with prostreet and informed them of what happened. They told me they need to wait for word from UPS.
So I got a call from prostreet the day after telling me that UPS told them they are sending the package out but till then there will be a "claim". I was told when prostreet gets it back they will inspect the package and then send me another one.
It took fuking 2 weeks for UPS to send it back to prostreet. When they recieved it, they never called me but I had to call them and ask if they recieved it. They said the "claim" is still ongoing and they cannot send me out a new shipment till its finished.
Fast forward to last week. I called prostreet, once again, and Ryan told me "it looks damaged and it looks like we can send you a new set out but we have to order them from tein". So it took a week for Prostreet to get them from Tein and he explicitly told me they would ship out early next week to me address. I was finally happy I would be getting them.
I call Prostreet to ask them if they got shipped and they told me UPS reopened the claim b/c they believe they didnt damage the package and my coilovers cannot ship out till the claim is closed. Ryan told me they would ship out early in the week. This is when I got really mad and started yelling. I was calm through out the whole 5 week ordeal but enough is enough. I even asked for a refund and they said its "not possible right now".
The reason the claim was reopened was b/c UPS had "resealed" the damaged box so it didnt "look" damaged according to the California UPS branch.
So here I am, going on 6 weeks with still no coilovers that I spent more than $1000 on. All Ryan keeps saying is "I apologize" etc etc etc. I dont give a shit about your apologies. Im so frustrated already! On top of that, since they screwed me, I atleast asked them to send the new ones out (God knows when) via 2 day shipping since I waited long enough. Ofcourse they said no, I would have to pay extra.
Please NO ONE ever get stuff from prostreet again. There was another org member on here who ordered 00-03 coilovers and the 6th gen ones got shipped instead and prostreet refused to take them back and so he had to sell them himself.
I will make it a point to post this thread on Nissan forums, Honda forums, Toyota forums etc etc etc.
I HATE PROSTREET!!!!!
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