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Will Nissan pay parts and labor? I submitted my claim and got this message:

In order to receive free replacement headlamps, you must obtain replacement headlamps from an Authorized Nissan dealer between March 27, 2022 and September 23, 2022. It is your responsibility to make an appointment and obtain replacements within this time frame. You will not receive any further notice. The dealer will verify that your headlamps qualify due to delamination.
 

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Will Nissan pay parts and labor? I submitted my claim and got this message:

In order to receive free replacement headlamps, you must obtain replacement headlamps from an Authorized Nissan dealer between March 27, 2022 and September 23, 2022. It is your responsibility to make an appointment and obtain replacements within this time frame. You will not receive any further notice. The dealer will verify that your headlamps qualify due to delamination.
I believe so, but I would verify with your local Nissan dealer.
 

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Feb 18, 2022: I took my 2016 Altima to the dealership for recall on headlights. They informed me my headlights passed their test based on "the bulletin." Basically, they said my headlights are fine based on the criteria Nissan set. They don't qualify for a replacement. They don't have to drive at night with them! The service manager at dealership said the extended warranty runs out next month-(don't understand that timeline). Does anyone know of any other steps to take?
 

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March 28, 2022 I took my 2013 Altima to the dealership for replacements of the headlights. They informed me that I didn't file a claim form. I looked at the postcard sent "see below" and it states to detach the claim form and send in, OR fill out an our-of-warranty claim form. So I did the easiest which was to detach and send via mail.
I feel cheated, but after reading the posts, it looks like they can deny you and not replace the headlights. I went ahead and called, and went online and filed a claim. I also went to the Consumers website and posted my complaint.
Based on the OR I was under the assumption this was all I needed to do. Any recommendations?
 

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Feb 18, 2022: I took my 2016 Altima to the dealership for recall on headlights. They informed me my headlights passed their test based on "the bulletin." Basically, they said my headlights are fine based on the criteria Nissan set. They don't qualify for a replacement. They don't have to drive at night with them! The service manager at dealership said the extended warranty runs out next month-(don't understand that timeline). Does anyone know of any other steps to take?
That's not good. Try another dealership? please keep us posted.
 

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Feb 18, 2022: I took my 2016 Altima to the dealership for recall on headlights. They informed me my headlights passed their test based on "the bulletin." Basically, they said my headlights are fine based on the criteria Nissan set. They don't qualify for a replacement. They don't have to drive at night with them! The service manager at dealership said the extended warranty runs out next month-(don't understand that timeline). Does anyone know of any other steps to take?
It is not subjective by the dealer. The dealer took my car into shop for 90 minutes of testing and collecting data to submit to Nissan if headlights fail. Mine Fails. I am waiting for parts to come, but no one will tell me when.
 

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March 28, 2022 I took my 2013 Altima to the dealership for replacements of the headlights. They informed me that I didn't file a claim form. I looked at the postcard sent "see below" and it states to detach the claim form and send in, OR fill out an our-of-warranty claim form. So I did the easiest which was to detach and send via mail.
I feel cheated, but after reading the posts, it looks like they can deny you and not replace the headlights. I went ahead and called, and went online and filed a claim. I also went to the Consumers website and posted my complaint.
Based on the OR I was under the assumption this was all I needed to do. Any recommendations?
You need to get a response from the law firm because you snail mailed your claim form instead of submitting it online. As long as your claim form was received by the law firm before March 26, 2022 you should be receiving the claim ID you need which looks like this:

Azure Rectangle Font Parallel Screenshot
 

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Feb 18, 2022: I took my 2016 Altima to the dealership for recall on headlights. They informed me my headlights passed their test based on "the bulletin." Basically, they said my headlights are fine based on the criteria Nissan set. They don't qualify for a replacement. They don't have to drive at night with them! The service manager at dealership said the extended warranty runs out next month-(don't understand that timeline). Does anyone know of any other steps to take?
 

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Feb 18, 2022: I took my 2016 Altima to the dealership for recall on headlights. They informed me my headlights passed their test based on "the bulletin." Basically, they said my headlights are fine based on the criteria Nissan set. They don't qualify for a replacement. They don't have to drive at night with them! The service manager at dealership said the extended warranty runs out next month-(don't understand that timeline). Does anyone know of any other steps to take?

I am in the same boat and ANNOYED. My lights are ridiculously dim at night and I have to drive with the brights on. It doesn't make sense that Nissan is able to make an arbitrary call on the dimness without even seeing the visibility at night.


I opened a case with Nissan Consumer affairs at 1800 647 7261 to create a case. A Regional Specialist is supposed to be in contact with me going forward but I haven't heard yet.

I am attaching the Final Order from the courts here and reviewing it now. I am considering getting a lawyer to review.
 

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I am in the same boat and ANNOYED. My lights are ridiculously dim at night and I have to drive with the brights on. It doesn't make sense that Nissan is able to make an arbitrary call on the dimness without even seeing the visibility at night.


I opened a case with Nissan Consumer affairs at 1800 647 7261 to create a case. A Regional Specialist is supposed to be in contact with me going forward but I haven't heard yet.

I am attaching the Final Order from the courts here and reviewing it now. I am considering getting a lawyer to review.
Feb 18, 2022: I took my 2016 Altima to the dealership for recall on headlights. They informed me my headlights passed their test based on "the bulletin." Basically, they said my headlights are fine based on the criteria Nissan set. They don't qualify for a replacement. They don't have to drive at night with them! The service manager at dealership said the extended warranty runs out next month-(don't understand that timeline). Does anyone know of any other steps to take?
The same thing happened to me yesterday I took it in for replacement and they said it passed that they are good but I have to drive with my high beams on at night because I can't see!! What options do we have?
 

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Feb 18, 2022: I took my 2016 Altima to the dealership for recall on headlights. They informed me my headlights passed their test based on "the bulletin." Basically, they said my headlights are fine based on the criteria Nissan set. They don't qualify for a replacement. They don't have to drive at night with them! The service manager at dealership said the extended warranty runs out next month-(don't understand that timeline). Does anyone know of any other steps to take?
I had the same issue I took my 17 Altima to the dealership in March to get my headlight tested and they fixed my recalled hood latch and did the headlight test and passes it and said nothing was wrong. It’s clearly dim driving on the road at night I even removed my front bumper and took the headlight out this past weekend to look at the headlight myself and there’s melted plastic all around where the light locks in and you can see a light brown coating on the projector lens looking straight in but the phone camera won’t pick it up.

I found this video on YouTube of this guy that takes apart the 2013 Altima headlight and shows whats going on inside the light.

Automotive tire Flash photography Water Automotive wheel system Terrestrial plant

Automotive tire Rim Automotive exterior Wood Automotive wheel system
 

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Has Anyone heard or does anyone know if they are actually paying claims?? I submitted a reimbursement claim and recieved a claim # moths ago and have heard NOTHING!! Any updates on reimbursement???
You should be reimbursed no later than June 25 which is 60 days from the last date that reimbursement claim forms could be submitted according to the class action settlement agreement. It is unclear if the administrator needs to inform a claimant if their reinbursement claim was accepted or denied. Some claims will be denied for insufficient documentation and some will be denied because the date of purchase / installation was done after October 25, 2021.
I downloaded the 61 page settlement final judgment from altimaheadlightsettlement.com. The Effective Date was 01-20-22.

Font Art Rectangle Circle Number
 

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[QUOTE="luzmina, post:

In order to receive free replacement headlamps, you must obtain replacement headlamps from an Authorized Nissan dealer between March 27, 2022 and September 23, 2022. It is your responsibility to make an appointment and obtain replacements within this time frame. You will not receive any further notice. The dealer will verify that your headlamps qualify due to delamination.
[/QUOTE] the Nissan dealer in Rockhill S.C told me they have no idea how long it will take to get my headlamps in. So if some reason they don’t arrive by September does this mean I will not get free replacements?
 

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[/QUOTE] the Nissan dealer in Rockhill S.C told me they have no idea how long it will take to get my headlamps in. So if some reason they don’t arrive by September does this mean I will not get free replacements?
[/QUOTE]

The assemblies must be special ordered through a SVC parts order process for restricted campaign parts. As long as your stealership actually ordered them via SVC you should get them someday regardless of the cut off date (in theory). Some owners have been waiting over 45 days for their replacements. I just sent an email to [email protected] to see if my stealership even ordered them.
 

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