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Discussion Starter · #1 · (Edited)
I qualified for new headlight assemblies but I will need to wait an indeterminate amount of time to get them installed as they were back ordered today.

Something fishy is going on with this. The work order document I was given showed the headlight assembly replacement was covered under Nissan ID PC861
and NHTSA code NTB22-024.

Check your VIN on this Nissan website to see if you qualify. Details about this are scarce to none.


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I qualified for new headlight assemblies but I will need to wait an indeterminate amount of time to get them installed as they were back ordered today.

Something fishy is going on with this. The work order document I was given showed the headlight assembly replacement was covered under Nissan ID PC861
and NHTSA code NTB22-024.

Check your VIN on this Nissan website to see if you qualify. Details about this are scarce to none.


View attachment 103032
Mine was denied and I noticed as well that the service bulletin on my order was NTB22-024 but I assumed it was an update.. I couldn’t find any info on that bulletin but I’m going to check that campaign ID now as it was on my work order too
 

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I took my 2014 Nissan Altima into the dealership to get the headlamps replaced on 4/16/2022. I got a response that my headlamps didn't need to be replaced because they did some inspection that said I don't need new ones. The test they did doesn't address the dimness of the headlamps though.

My car is UNSAFE to drive at night and I am forced to use my brights all the time in the evening. I called Nissan consumer affairs at 1800 647 7261 to create a case. A Regional Specialist is supposed to be in contact with me going forward.

I am not okay with how Nissan is treating this matter. It almost seems like hardly anyone is actually getting their headlamps repaired. I will be making noise about this. Attaching the info the dealership sent me as well.
 

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I took my 2014 Nissan Altima into the dealership to get the headlamps replaced on 4/16/2022. I got a response that my headlamps didn't need to be replaced because they did some inspection that said I don't need new ones. The test they did doesn't address the dimness of the headlamps though.

My car is UNSAFE to drive at night and I am forced to use my brights all the time in the evening. I called Nissan consumer affairs at 1800 647 7261 to create a case. A Regional Specialist is supposed to be in contact with me going forward.

I am not okay with how Nissan is treating this matter. It almost seems like hardly anyone is actually getting their headlamps repaired. I will be making noise about this. Attaching the info the dealership sent me as well.
Yup.. I did same they opened a case and said Regional Director would get back to me- I felt like I was getting somewhere with this!

Well - a couple days later Mia got back to me and all she did was to tell me it’s up to the dealership to determine if your car qualifies . Consumer affairs did ZERO - they don’t give a crap because it’s not a recall.

Let us know what your experience is.. hope it s better.
 

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Oh and the settlemt administrator called me back and all they did was confirm that I applied to get replacements and said to go back to dealer and try to get extender warranty???

dead end all around
 

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Discussion Starter · #6 · (Edited)
I just read the voluntary service campaign PC861 (thanks parisa920 !!!). My stealership should've ordered my replacement headlight assemblies last week Thursday or sometime this week. I hope they didn't order the restricted special order ones but knowing my luck that's what they did. Sorry you weren't able to get your assemblies replaced.

Only about 90,000 owners applied for the campaign so far out of 1.7 million eligible. Nissan got off easy AND STILL won't help most of the 90K with replacement assemblies they need. Good going Nissan, you're going to lose most of these customers.
 

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I took my 2014 Nissan Altima into the dealership to get the headlamps replaced on 4/16/2022. I got a response that my headlamps didn't need to be replaced because they did some inspection that said I don't need new ones. The test they did doesn't address the dimness of the headlamps though.

My car is UNSAFE to drive at night and I am forced to use my brights all the time in the evening. I called Nissan consumer affairs at 1800 647 7261 to create a case. A Regional Specialist is supposed to be in contact with me going forward.

I am not okay with how Nissan is treating this matter. It almost seems like hardly anyone is actually getting their headlamps repaired. I will be making noise about this. Attaching the info the dealership sent me as well.
I took my 2014 Nissan Altima into the dealership to get the headlamps replaced on 4/16/2022. I got a response that my headlamps didn't need to be replaced because they did some inspection that said I don't need new ones. The test they did doesn't address the dimness of the headlamps though.

My car is UNSAFE to drive at night and I am forced to use my brights all the time in the evening. I called Nissan consumer affairs at 1800 647 7261 to create a case. A Regional Specialist is supposed to be in contact with me going forward.

I am not okay with how Nissan is treating this matter. It almost seems like hardly anyone is actually getting their headlamps repaired. I will be making noise about this. Attaching the info the dealership sent me as well.
We are in the same boat. We took our 2013 Altima in last week after not driving it at night for 4 years. You can't see ANY light when driving. Nothing. So we too drive with the highbeams on but having to click it off and on for oncoming traffic gets old quickly. Four years ago we took it to our dealership to address the problem and they replaced the bulbs. Of course that did not help. So we were so excited and relieved when the lawsuit was won and the headlamps would FINALLY be replaced and we could drive at night again. We sent in the postcard and got our ticket #, made our appt and they fixed our 2 of 3 recalls ( the 3rd was the Headlamp replacement) only to be told our lights are fine! We couldn't contain our anger. I said take this car and try driving at night. Of course they wouldn't. My husband, a very mild man slow to anger started yelling at them that their test is bogus put out by the Nissan Corp. to make sure sure hardly anyone is eligible. The 2 managers even admitted to us our lights ARE dim but according to Corporates testing guidelines our lights are fine. They gave us the phone #s to call which we did. Same response you had. Mia called back but just didn't care. I've written to multiple agency's that just don't care either. So I am now in the process of contacting the lawyers who won the case for this issue to see if they will sue Nissan again. I will NOT accept this outcome. I welcome anyone to drive this car at night. I will keep everyone posted.
 

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I just read the voluntary service campaign PC861 (thanks parisa920 !!!). My stealership should've ordered my replacement headlight assemblies last week Thursday or sometime this week. I hope they didn't order the restricted special order ones but knowing my luck that's what they did. Sorry you weren't able to get your assemblies replaced.

Only about 90,000 owners applied for the campaign so far out of 1.7 million eligible. Nissan got off easy AND STILL won't help most of the 90K with replacement assemblies they need. Good going Nissan, you're going to lose most of these customers.
I notice that the work order for headlights replacement from my dealer: "PC861 Headlights. SOP Special Order Parts to complete this Repair".
It has been almost one month, and still nothing happens.
 

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We are in the same boat. We took our 2013 Altima in last week after not driving it at night for 4 years. You can't see ANY light when driving. Nothing. So we too drive with the highbeams on but having to click it off and on for oncoming traffic gets old quickly. Four years ago we took it to our dealership to address the problem and they replaced the bulbs. Of course that did not help. So we were so excited and relieved when the lawsuit was won and the headlamps would FINALLY be replaced and we could drive at night again. We sent in the postcard and got our ticket #, made our appt and they fixed our 2 of 3 recalls ( the 3rd was the Headlamp replacement) only to be told our lights are fine! We couldn't contain our anger. I said take this car and try driving at night. Of course they wouldn't. My husband, a very mild man slow to anger started yelling at them that their test is bogus put out by the Nissan Corp. to make sure sure hardly anyone is eligible. The 2 managers even admitted to us our lights ARE dim but according to Corporates testing guidelines our lights are fine. They gave us the phone #s to call which we did. Same response you had. Mia called back but just didn't care. I've written to multiple agency's that just don't care either. So I am now in the process of contacting the lawyers who won the case for this issue to see if they will sue Nissan again. I will NOT accept this outcome. I welcome anyone to drive this car at night. I will keep everyone posted.
Sorry for your situation. The test according to its "bulletin" seems subjective, I am not sure. But they took my car into shop for "testing" about 90 minutes. I contacted the lawyer's office assistance before, they did respond fast.
 

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Sorry for your situation. The test according to its "bulletin" seems subjective, I am not sure. But they took my car into shop for "testing" about 90 minutes. I contacted the lawyer's office assistance before, they did respond fast.
See the post from some one some where in this forum?

If you got an actual Recall Notice, there's a bulletin with a specific test. However, the bulletin ignores the "oxide blindness" well known to occur on the Altima focusers from vaporized chrome, so if your lamps pass the test but are still blind, the settlement basically entitles you to one free set just by asking for it. Contact the settlement administrator if a dealership gives you problems.
 

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See the post from some one some where in this forum?

If you got an actual Recall Notice, there's a bulletin with a specific test. However, the bulletin ignores the "oxide blindness" well known to occur on the Altima focusers from vaporized chrome, so if your lamps pass the test but are still blind, the settlement basically entitles you to one free set just by asking for it. Contact the settlement administrator if a dealership gives you problems.
Thanks. We contacted everyone. Including the settlement administrator. They are Nissan. She --Mia-- said it's up to the dealership. And going to another one won't do any good. They all received the same bulletin with the same bogus test. Our car was on the recall list dated 3/24/22 for headlamp replacement but subjected to the same bogus test. I thought recalls were replaced no questions/tests required but I was wrong. On the work order had same recall info and they still tested it and declared headlights are fine. Totally ridiculous. So frustrating. 😫
 

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Thanks. We contacted everyone. Including the settlement administrator. They are Nissan. She --Mia-- said it's up to the dealership. And going to another one won't do any good. They all received the same bulletin with the same bogus test. Our car was on the recall list dated 3/24/22 for headlamp replacement but subjected to the same bogus test. I thought recalls were replaced no questions/tests required but I was wrong. On the work order had same recall info and they still tested it and declared headlights are fine. Totally ridiculous. So frustrating. 😫
You may try lawyer's office:

Justin Boyer
Paralegal
Chimicles Schwartz Kriner & Donaldson-Smith LLP
One Haverford Centre | 361 West Lancaster Avenue | Haverford, PA 19041
Office: 610-642-8500 x120
Direct: 610-642-5708
Fax: 610-649-3633
Email: [email protected]

cid:image001.png@01D4C2C8.84A1A1E0
 

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You may try lawyer's office:

Justin Boyer
Paralegal
Chimicles Schwartz Kriner & Donaldson-Smith LLP
One Haverford Centre | 361 West Lancaster Avenue | Haverford, PA 19041
Office: 610-642-8500 x120
Direct: 610-642-5708
Fax: 610-649-3633
Email: [email protected]

View attachment 103059
Thanks James. I did write to them last week. I was given a submission #, so I know they received it, and I'm waiting to hear back. Trust me when I say we did ask for the free headlights due us per the settlement but they refused per their bogus test Nissan instructed them to use. They are NOT honoring the agreement from last year. I read the whole thing and Nissan would not admit they are at fault but agreed to replace the headlamps to preserve the Good will of their customers. What a JOKE! If this is their idea of goodwill I'd hate to see their bad will....oh yeah I am, now. 😒 My husband has always bought Nissan's thru the years. His next one WON'T be a Nissan. I'm a Honda girl. Never had a problem with them. Their customer service is awesome. I'll keep everyone informed how it goes with the lawyer.
 

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You may try lawyer's office:

Justin Boyer
Paralegal
Chimicles Schwartz Kriner & Donaldson-Smith LLP
One Haverford Centre | 361 West Lancaster Avenue | Haverford, PA 19041
Office: 610-642-8500 x120
Direct: 610-642-5708
Fax: 610-649-3633
Email: [email protected]

View attachment 103059
I resubmitted my situation to this law firm today since I never heard back on the previous one I submitted last week. They sent me a form letter right after I submitted this one today, stating "Thanks for reaching out to us about the Nissan headlight class action settlement. Here are some frequently asked questions." yippee-so personable. :(
"What if I disagree with my dealers diagnosis?" Their feeble response -"If your dealership determines your headlamps are NOT delaminated, get a second opinion at another dealer. If that is not possible, contact Nissan Consumer Affairs at 1(800) 647-7261. (which we've already done and were denied)--NOTE, DIMNESS CAUSED BY HAZY OR YELLOWED OUTER LENSES IS 'NOT" COVERED UNDER SETTLEMENT" (also EVERY Nissan dealership has to administer the same bogus test!!! lotta help there unhelpful lawyers)
Under the campaign bulletin dated 3/25/22-PC861, thanks to member that sent full PDF, it states it's a Voluntary Service Campaign- that CLEARLY states resulting in DIMNESS of the low beam headlights!!! Another form letter question from the lawyers: "What is the possible effect of the condition"? Answer " Customer MAY experience a DIMMING of the low beam headlamps" THAT'S A UNDERSTATEMENT!! How about NO low beam headlights AT ALL! and the one that really sickens me from this firm- "Is my vehicle safe to drive?" Answer from lawyers "YES. The delamination condition is NOT a sudden condition, (which ours started 4 yrs ago) but rather occurs over time in SOME vehicles. Further, the delamination condition does not impact the operation of the high beam headlamps. If you are experiencing dimming of the low beam headlamps, you are ENCOURAGED to take to an authorized Nissan dealership for prompt evaluation." We did that 4 yrs ago and they replaced the bulbs. DID NOT fix the low beams visibility! So the attorneys are stating for us the poor customers to drive with the high beams on since the dealership once again stated we passed the bogus test and our low beams are fine and dandy. If we end up getting a ticket for driving with our brights on I know who to refer to since it is documented in the lawyers form letter and they state our vehicles are SAFE to drive. There you have it folks. The end of the road. Nissan screwed us over and they are laughing all the way to the bank for saving money on NOT having to fix the obvious headlight/or as I refer to it "no light at all issue". And the lawyers got their millions of dollars winning the case for the chosen few lucky plaintiffs and to h*** with the rest of us unable to drive at night. :(
 

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I resubmitted my situation to this law firm today since I never heard back on the previous one I submitted last week. They sent me a form letter right after I submitted this one today, stating "Thanks for reaching out to us about the Nissan headlight class action settlement. Here are some frequently asked questions." yippee-so personable. :(
"What if I disagree with my dealers diagnosis?" Their feeble response -"If your dealership determines your headlamps are NOT delaminated, get a second opinion at another dealer. If that is not possible, contact Nissan Consumer Affairs at 1(800) 647-7261. (which we've already done and were denied)--NOTE, DIMNESS CAUSED BY HAZY OR YELLOWED OUTER LENSES IS 'NOT" COVERED UNDER SETTLEMENT" (also EVERY Nissan dealership has to administer the same bogus test!!! lotta help there unhelpful lawyers)
Under the campaign bulletin dated 3/25/22-PC861, thanks to member that sent full PDF, it states it's a Voluntary Service Campaign- that CLEARLY states resulting in DIMNESS of the low beam headlights!!! Another form letter question from the lawyers: "What is the possible effect of the condition"? Answer " Customer MAY experience a DIMMING of the low beam headlamps" THAT'S A UNDERSTATEMENT!! How about NO low beam headlights AT ALL! and the one that really sickens me from this firm- "Is my vehicle safe to drive?" Answer from lawyers "YES. The delamination condition is NOT a sudden condition, (which ours started 4 yrs ago) but rather occurs over time in SOME vehicles. Further, the delamination condition does not impact the operation of the high beam headlamps. If you are experiencing dimming of the low beam headlamps, you are ENCOURAGED to take to an authorized Nissan dealership for prompt evaluation." We did that 4 yrs ago and they replaced the bulbs. DID NOT fix the low beams visibility! So the attorneys are stating for us the poor customers to drive with the high beams on since the dealership once again stated we passed the bogus test and our low beams are fine and dandy. If we end up getting a ticket for driving with our brights on I know who to refer to since it is documented in the lawyers form letter and they state our vehicles are SAFE to drive. There you have it folks. The end of the road. Nissan screwed us over and they are laughing all the way to the bank for saving money on NOT having to fix the obvious headlight/or as I refer to it "no light at all issue". And the lawyers got their millions of dollars winning the case for the chosen few lucky plaintiffs and to h*** with the rest of us unable to drive at night. :(
I know one case in person that one dealer just ordered the parts by looking at VIN and claim ID in their database without any testing. While protesting, you can only try other dealers.
 

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Thanks for the suggestion Jamesliou55, but I have this awful fear that once a different dealership plugs our same info, Vin# and claim # there will be an ear piercing noise alarm go off with notes that say "they've already been tested and rejected and they screamed at us after being rejected-show them the door--quickly". I've resigned myself to not driving at night in that car. If we have to we will drive with the high beams on since the lawyers said that's acceptable and not a safety issue. For the past 4 years at night we've been driving in my car a Honda Civic. ABSOLUTELY love this car, also a 2013. Never had a major issue and if something did pop up THEIR customer service dept is more than helpful to take care of it free of charge. Why? Because customers trust them and continue to buy from them. I'm on my 3rd Honda. Nissan stated in the settlement they take no blame, refuse to accept guilt, but are replacing the headlights free of charge to foster goodwill. What a bunch of C***! I believe in Karma and what goes around comes around and I anticipate people will see "their so called goodwill" and look elsewhere for their modes of transportation. If you notice in this club, Nissan is over run with "recalls". All I can say for a certainly my husband will NEVER buy Nissan again, and it's his 3rd Nissan. And we will scream to the hilltops NOT to buy Nissan to anyone asking or looking for a recommendation!
 

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Yup.. I did same they opened a case and said Regional Director would get back to me- I felt like I was getting somewhere with this!

Well - a couple days later Mia got back to me and all she did was to tell me it’s up to the dealership to determine if your car qualifies . Consumer affairs did ZERO - they don’t give a crap because it’s not a recall.

Let us know what your experience is.. hope it s better.
Actually there IS a recall on their website for our VIN#. Go there and find recall site and type in your Vin #. There will be recalls for your specific vehicle. Mine had 3. Two of them they fixed no questions asked, free of charge, last week when we took it for our scheduled appt. The 3rd one was HEADLAMP REPLACEMENT dated 3/24/22, which they didn't fix, they tested it according to their bogus bulletin test requirement, which of course passed us even though we can't see ANYTHING in front of us-absolutely NO light reflection. So the recall means absolutely nothing unless THEY want it to. Nissan is one ruthless company.
 

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Discussion Starter · #18 ·
Actually there IS a recall on their website for our VIN#. Go there and find recall site and type in your Vin #. There will be recalls for your specific vehicle. Mine had 3. Two of them they fixed no questions asked, free of charge, last week when we took it for our scheduled appt. The 3rd one was HEADLAMP REPLACEMENT dated 3/24/22, which they didn't fix, they tested it according to their bogus bulletin test requirement, which of course passed us even though we can't see ANYTHING in front of us-absolutely NO light reflection. So the recall means absolutely nothing unless THEY want it to. Nissan is one ruthless company.
It shouldn't be called a recall if a screening test is required. It is actually a voluntary service campaign which Nissan should've named it instead.
Nissan shouldn't have been the judge for this. It's akin to allowing a fox to guard the hen house. However, this is the way the law suit was settled, obviously heavily in Nissan's favor.
The lawyers really couldn't have cared less as long as they got paid, which they did handsomely, the scum.

It will be interesting to see if the headlight assemblies my stealership ordered for me are ever installed. I didn't ask if they conducted the screening test or not.
They might just say, oh sorry sir, we didn't understand what we were supposed to do when you came in. We just tested them now and they aren't defective, blah blah blah.
And if they do that F*** NISSAN !!!
 

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Sorry to hear of everyone's problems, absolutely disgraceful.

Being from Canada we were not eligible for the Class Action Lawsuit. I bought 2 complete sets online for a very reasonable price and my son and i installed them in a couple of hours.

Great Youtube videos on this subject.

The lights are now amazing, I recommend going ahead and spend the $20 and get them done but you need to be handy and take it step by step as the front bumper needs to be removed.
 

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We are in the same boat. We took our 2013 Altima in last week after not driving it at night for 4 years. You can't see ANY light when driving. Nothing. So we too drive with the highbeams on but having to click it off and on for oncoming traffic gets old quickly. Four years ago we took it to our dealership to address the problem and they replaced the bulbs. Of course that did not help. So we were so excited and relieved when the lawsuit was won and the headlamps would FINALLY be replaced and we could drive at night again. We sent in the postcard and got our ticket #, made our appt and they fixed our 2 of 3 recalls ( the 3rd was the Headlamp replacement) only to be told our lights are fine! We couldn't contain our anger. I said take this car and try driving at night. Of course they wouldn't. My husband, a very mild man slow to anger started yelling at them that their test is bogus put out by the Nissan Corp. to make sure sure hardly anyone is eligible. The 2 managers even admitted to us our lights ARE dim but according to Corporates testing guidelines our lights are fine. They gave us the phone #s to call which we did. Same response you had. Mia called back but just didn't care. I've written to multiple agency's that just don't care either. So I am now in the process of contacting the lawyers who won the case for this issue to see if they will sue Nissan again. I will NOT accept this outcome. I welcome anyone to drive this car at night. I will keep everyone posted.
Thank you JackieH please keep us posted.

Here's the final court order for anyone who hasn't seen it.
 
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